Business Process

Get Future Ready without Breaking the Bank

Despite major technology investments in operations, bank efficiency ratios remain stubbornly high.

In this podcast Michael Abbott of Accenture clearly explains how evolving AI cognitive tools offered by cloud-based companies can help banks make real advances – in lowering costs and delivering a better customer experience.

The premise – anticipate the customer’s intent, solve the problem before the customer shows up (at branch, on phone, etc.), cut significant wasteful expenses. The benefits – more time for customer-facing employees to have real conversations with customers, expanding relationships, and driving revenue.