What We Do

Donner & Associates, LLC provides planning, process improvement and project management services that drive measurable improvement results for community financial institutions.

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Strategic Planning

Assisting your leadership team in evaluating strategic options and integrating those options into agreed-upon long-term objectives and road map.

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Process Improvement

Working with clients in evaluating, re-designing and implementing business process improvements.

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Project Management

Providing experienced leadership or functional expertise to lead, advise regarding, or execute strategic initiatives.

Our services are backed by experienced managers with operational expertise across the key support functions and business processes that comprise the community bank operating model.

How We Engage

More important than what we do is how we do it.

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Partner

We partner with you in developing pragmatic solutions tailored to your markets, operational capabilities and culture.

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Communicate

We believe clearly-defined objectives and proactive communication on our progress provide the foundation for a superior result and relationship.

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Advise

Providing experienced leadership or functional expertise to lead, advise regarding, or execute strategic initiatives

Leadership

Donner & Associates, LLC is led by Suzanne Donner, an experienced consulting leader with a successful track record of advising companies on a broad range of business issues.

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Suzanne consistently demonstrates the ability to effectively partner with client company leaders, managers, and frontline staff to accomplish business objectives.

Acting as a business partner to her clients, Suzanne facilitates the execution of business initiatives and provides intellectual capital with expertise in strategy development and execution, business process improvement and organizational governance, and risk management.

Suzanne’s services are informed by her wealth of consulting and financial services industry experience as a Director in the Financial Risk Management Advisory Services Practice of KPMG, Director in the Financial Services Practice of Dixon Hughes Goodman and Managing Consultant in the Financial Services Consulting Practice at Towers Watson. That experience includes leading executive management and board teams in developing strategic plans; directing operations and process improvement projects that delivered tangible results and savings; leading the development of consulting methodologies and delivery of associated professional training programs; and directing several financial services related research projects including those exploring the characteristics of top performing community banks.

Suzanne holds a Master of Business Administration in Finance from The Wharton School of the University of Pennsylvania and a Bachelor of Business Administration in Management from Georgia State University.

Case Studies

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Strategy Development

Using a facilitative approach, assisted various community bank leadership teams develop agreed-upon strategic objectives and plans that reflected their marketplace opportunities and internal capabilities and had the commitment of key stakeholders.

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Process Improvement

Identified end-to-end commercial loan process efficiency improvements increasing straight-through processing, enhancing customer service and effectively utilizing the functionality of a new digital workflow application.

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Research Project Management

In partnership with subject matter experts, led research efforts on environmental trends and external and internal challenges impacting the performance of middle market companies, as well as community banks.

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Finance Project Management

Provided management leadership to a FinTech company in an interim executive role during a carveout. Specifically, was responsible for executing multiple work streams to create free-standing finance, accounting and administrative functions for the newly-formed entity.

Helping Community Banks Succeed

We partner with our clients to help them reach their business objectives—by leveraging our industry expertise, fostering creative thinking, and bringing new objective perspectives to business challenges.

What We Do

Strategic Planning

Process Improvement

Project Management

How We Engage

Partner

Communicate

Advise

Leadership

Case Studies

Strategy Development

Process Improvement

Research Project Management

Finance Project Management

Donner & Associates, LLC